Is Miss Pretty London a UK based company?
Yes, Miss Pretty London was founded in 2011 as a limited company. We offer a range of apparel, accessories and giftware via our website and our shop based in Twickenham.
How do I pay for my order?
We currently accept card payments or PayPal for all website orders. Both methods offer a safe and secure online payment facility. On the final checkout screen you will be prompted to choose your payment preference to complete your order. Should you not wish to use this we also accept cheque payments. Please contact us for further details.
How quickly is my order processed?
We aim to dispatch your order the next working day.
How much is postage to the UK?
We don’t believe in charging a fortune for postage and have worked hard to research the cheapest but safest method of postage for our customers. We offer two different shipment options:
First Class Postage - 1-2 Days
FREE Second Class - 3-5 days
We are able to offer Special Next Day Delivery - please contact us before placing your order to arrange this.
All of our items are shipped via Royal Mail or HERMES and prices are calculated on weight. If you require a special delivery service please do not hesitate to contact us.
Do you ship overseas?
We are now and prices start from £5.99 These are calculated on weight and country. If you require a special delivery service please do not hesitate to contact us.
My item is a gift, do you offer a gift wrapping service?
Yes, we offer either a gift wrap or gift bag service. This service can be added to your basket and purchased with your item at the checkout page. Click here to view our gift wrapping options.
My item is not what I expected, can I return it?
Yes, please email us to arrange a return and we will happily process this for you. Items due to be returned must be sent back within 14 days of purchase and upon receipt of the item in its original condition a refund will be processed via the original method of payment.
My item has been lost in the post or damaged, what do I do?
Although very rare if this does happen please let us know and we will arrange for a replacement to be sent to you as soon as possible or a refund to be given.
I am interested in wholesale, do you supply to shops?
Yes, we supply to a small number of shops within the UK. Please contact us to setup a wholesale login for access to our wholesale website and products or click here to request an account.
TEL: 0800 368 9519
VISIT US: 23 CHURCH STREET, TWICKENHAM, TW1 3NJ